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    • 02/28/2024
    • 12:30 PM
    • ONLINE
    Register

    The Employee experience directly impacts the Customer experience, (EX=CX). In this presentation we will review Ten Best Practices that help to develop a highly engaged culture that ultimately drives Legendary Customer Experiences.

    Learning Outcomes:

    - Best Practice for Hiring the right fit.

    - Performance Score Cards that Motivate.

    - Creating effective recognition programs.

    - Developing a self-sustaining organic culture.

    About Jim:

    Jim Thomsen has been the VP of Customer Success at Showdown Displays for the past 10 years. His focus is on building highly engaged and World-Class teams that are driven to deliver Legendary Customer experiences on every interaction. Jim's teams have a long history of being recognized for excellence, and some of the recent awards are as follows: 2020 Best Contract Center (ICMI), 2021 Best in Class Runner-Up (CCW), two consecutive years, 2022 & 2023, winning the Global Gold Medal for Best Customer Service (Contact Center World). In addition, individual leaders on his team have received Industry recognition with 3 of his managers being named "Best of the Best Contact Center Manager" in 2023 (CCW), along with one of the Senior agents being named "Best Contact Center Trainer" (ICMI) in 2023. Lastly, Jim has been honored with being named Customer Contact Leader of the Year in 2020 (CCW) and Customer Service Executive of the Year in 2023 (ABA).


    • 04/03/2024
    • 10:00 AM - 2:00 PM
    • Ft. Lauderdale Marriott North, 6650 N Andrews Ave Fort Lauderdale, FL 33309
    Register


    Make a splash in 2024 at the GCPPA PromoCon Regional Tradeshow and transform your ripples into waves! Because let's face it, bigger isn't always better. These regional trade shows may be small, but they pack a punch, offering an affordable and proven avenue to supercharge your sales. Plus, they're the perfect opportunity for your regional sales reps to forge genuine, lasting connections with local distributors. Ride the wave of success with us!

    SHOW FORMAT: Tabletop show with 8' tables or 8' of rack space available. Show attendance is open to qualified promotional products distributors and their clients (end-users).

    SCHEDULE*:

    Wed April 3, 2024

    7:00am-9:00am - Exhibitor Setup

    10:00am-2:00pm - Show Open to Distributors and Clients

    *This schedule is subject to change. Exhibitors and attendees will be notified of any necessary schedule changes prior to the show. 

    MORE EXHIBITOR INFORMATION: CLICK HERE or Call 561-766-0877 or email rocky@gcppa.org

    By registering for this event you agree to adhere to the rules, regulations, and policies listed in this year's exhibit space contract.

Past events

02/13/2024 Tuesday Learning Lab: "A Tour of QuickBooks Online, some tips and tricks, and how it Integrates with SAGE Online"
01/31/2024 Wild Wednesday Webinar: “2024 State of the Industry with ASI CEO Tim Andrews”
01/09/2024 Tuesday Learning Lab: "Workplace Violence Preparedness – Active Assailant Response"
12/13/2023 Wild Wednesday Webinar: "Purpose, Passion, Principles, Practices: The Four P’s of Success"
12/05/2023 Tuesday Learning Lab: "Writing the Order Right!"
11/30/2023 GCPPA Membership Meeting
11/15/2023 Wild Wednesday Webinar: "Now That You’ve Decided to Sell Your Business – What’s Next?"
10/25/2023 Wild Wednesday Webinar: ""Retirement Readiness"
10/10/2023 Tuesday Learning Lab: "Mastering CANVA for Promo"
09/27/2023 Wild Wednesday Webinar: "2023 State of the Industry from ASI"
09/19/2023 2023 GCPPA FallExpo - Exhibitor
09/12/2023 Tuesday Learning Lab: "Seven Reasons Why Marketing Fails and Ways to Prevent Them"
08/30/2023 Wild Wednesday Webinar: "Hit the TARGET with Your Marketing"
08/22/2023 Tuesday Learning Lab: "Grow Your Business with Food Gifts It’s Not Just for Holidays Anymore"
08/01/2023 GCPPA Decorator Showcase
07/26/2023 Wild Wednesday Webinar: "Sustainability & Corporate Responsibility, How They Can Make a Difference in Your Business"
07/11/2023 Tuesday Learning Lab: "Going For the Gold, Building and Entering an Award-Winning Pyramid Marketing Campaign"
06/28/2023 Wild Wednesday Webinar: "What's New?"
06/13/2023 Tuesday Learning Lab: "What can the New AI-Powered Functions in SAGE do for You."
05/31/2023 Wild Wednesday Webinar: "Packaging – YES, it IS a Promotional Product and it’s Not Going Away"
05/09/2023 Tuesday Learning Lab: "Winning the Pitch: Selling Best Practices Using Online Stores"
05/02/2023 2023 GCPPA PromoCon
04/26/2023 Wild Wednesday Webinar: ““2023 State of the Industry with ASI, CEO, Tim Andrews””
04/25/2023 SAGE Conference
04/12/2023 Coffee & Conversation
04/11/2023 Tuesday Learning Lab: “WHY QUICKBOOKS and WHICH ONE?”
03/29/2023 Wild Wednesday Webinar: "Own the Brand to Own the Business"
03/28/2023 PPAI: Promotional Products Work Expo
03/14/2023 Tuesday Learning Lab: "Marketing Tactics for Certain Growth in Uncertain Times"
02/22/2023 Wild Wednesday Webinar: "Top Tips for Growth in 2023 with Charity G!"
02/14/2023 Tuesday Learning Lab: "Outsourced Artwork Services: Up Your Game, Lower Your Cost"
01/25/2023 Wild Wednesday Webinar: "Promotional Products Industry TRENDS for 2023"
01/17/2023 Tuesday Learning Lab: "It's Never To Early to Position Your Business for a Successful Exit"
12/14/2022 Wild Wednesday Webinar: "The 7 Deadly Sins of the Promotional Products Buyers"
12/08/2022 2022 GCPPA Holiday Mixer
12/06/2022 Tuesday Learning Lab: "Local SEO – A Guide to Getting Found on Google Using Your Google Business Profile"
10/26/2022 Wild Wednesday Webinar: "Diversity, Equity, Inclusion & Belonging is for Everyone"
09/28/2022 Wild Wednesday Webinar: "Winning Distributor Sales Campaigns"
09/14/2022 2022 GCPPA FT. LAUDERDALE Fall Expo - Distributorship
09/13/2022 Tuesday Learning Lab: "Increasing Revenue Through Online Stores"
09/13/2022 2022 GCPPA MIAMI Fall Expo - Distributorship
09/13/2022 2022 GCPPA Fall Expo - Exhibitor
08/31/2022 Wild Wednesday Webinar: How PPAI Promotional Products Work can Elevate Your Business
08/26/2022 Coffee & Conversation
08/09/2022 Tuesday Learning Lab: Multi-Task Like A Pro: How to Manage All Your Projects at Once
07/27/2022 Wild Wednesday Webinar: " Data-Driven Blueprint for Success"
07/12/2022 Tuesday Learning Lab: "Fulfillment Programs: Potential and Pitfalls"
07/12/2022 Coffee & Conversation
05/25/2022 Wild Wednesday Webinar: How to Charge for Creative Services (as a Distributor)
05/03/2022 2022 GCPPA PromoCon
05/02/2022 Cocktails & Conversation
03/30/2022 Wild Wednesday Webinar: “AMPlify Your Sales”
03/29/2022 GCPPA On Tap - Ft Lauderdale
03/15/2022 Tuesday Learning Lab: “Creating a Brand that Matters”
02/28/2022 Coffee & Conversation
12/01/2021 2021 GCPPA Holiday Mixer
11/11/2021 Coffee & Conversation
11/02/2021 Vendor Spotlight
10/27/2021 Wild Wednesday Webinar
10/12/2021 Tuesday Learning Lab
10/05/2021 2021 Fall Expo
09/29/2021 Wild Wednesday Webinar
09/23/2021 Coffee & Conversation
09/14/2021 Vendor Spotlight
09/14/2021 Tuesday Learning Lab
08/25/2021 Wild Wednesday Webinar
07/20/2021 GCPPA On Tap
07/15/2021 Coffee & Conversation
06/30/2021 Wild Wednesday Webinar
06/15/2021 Virtual Factory Tour - Orbus
05/20/2021 Coffee & Conversation
05/04/2021 2021 GCPPA PromoCon
04/28/2021 Wild Wednesday Webinar
04/20/2021 Vendor Spotlight
03/31/2021 Wild Wednesday Webinar
03/25/2021 Coffee & Conversation
03/16/2021 Midwest Leadership Conference
03/09/2021 Tuesday Learning Lab
03/08/2021 GCPPA On Tap
02/24/2021 Vendor Spotlight
02/24/2021 Wild Wednesday Webinar
02/09/2021 Tuesday Learning Lab
01/21/2021 Coffee & Conversation
12/16/2020 WILD WEDNESDAY WEBINAR: Grow Your Business with Mobile Geotargeting
12/09/2020 WILD WEDNESDAY WEBINAR: What Will Be the Future of Promotional Products
12/08/2020 Annual Membership Meeting
12/08/2020 TUESDAY LEARNING LAB: ExpoDirect-2-You “Sneak Peak”
11/18/2020 WILD WEDNESDAY WEBINAR: The Disruption is Here, Are You Ready for the Future of Work?”
11/17/2020 TUESDAY LEARNING LAP: Grow Sales with Digital Catalogs & Flyers
10/06/2020 2020 GCPPA PromoCon
09/30/2020 WILD WEDNESDAY WEBINAR: New Growth Opportunities for Distributors - Brand Media and Engagement
09/16/2020 WILD WEDNESDAY WEBINAR: Rise from the Ashes! How to Start Recovery Now”
09/15/2020 TUESDAY LEARNING LAB: Canva: Graphics Made Quick, Easy & Free. No, Really!
08/26/2020 WILD WEDNESDAY WEBINAR: Finding Your Voice - Strategies to Stand Out in a Crowded Marketplace
08/20/2020 GCPPA Vendor Spotlight: Encore
08/19/2020 WILD WEDNESDAY WEBINAR: Technology Tools to Increase Efficiency in 2020
07/28/2020 GCPPA Vendor Spotlight
06/18/2020 GCPPA Vendor Spotlight
06/11/2020 GCPPA Vendor Spotlight
06/10/2020 WILD WEDNESDAY WEBINAR: Getting Noticed with a Powerful LinkedIn Profile & Resume
06/03/2020 WILD WEDNESDAY WEBINAR: Stay in Front of Customers While Social Distancing
05/13/2020 TOWN HALL: Getting Back To Business With Your Regional Association
05/06/2020 Webinar: How to Open Doors During a Recession
04/29/2020 WEBINAR: COVID-19 Where Do We Go From Here?
04/22/2020 WEBINAR: When It Rains Lemons
04/15/2020 WEBINAR: Work at Home Technology
04/09/2020 GCPPA Virtual Happy Hour
04/08/2020 WEBINAR: When the Pendulum Swings Back, Will You Be Ready?
03/23/2020 WEBINAR: Working Hard From Home vs. Hardly Working From Home
03/05/2020 2020 GCPPA On Tap
01/29/2020 Wild Wednesday Webinar
12/11/2019 2019 GCPPA Holiday Party & Membership Meeting
11/09/2019 2019 Feeding Palm Beach County
10/15/2019 2019 GCPPA Inspire
10/03/2019 GCPPA Fall Expo & GCPPA Tech Summit - Distributor Registration
09/24/2019 2019 GCPPA Factory Tour at BEL Promo
05/16/2019 Promo on the Go!
04/23/2019 WEBINAR: Is Your Website Leaking Customers?
03/28/2019 WEBINAR: How To Reap The Rewards Of An End-User Show
03/19/2019 GCPPA On Tap
04/10/2018 Yappy Hour - GCPPA Gives Back
04/03/2018 GCPPA GOES WEST
03/13/2018 March 2018 Table Top Exhibitor Registration

Gold Coast Promotional Products Association

t. 561-766-0877
f. 931-695-5441

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